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Help Center

Everything you need to know about the product.

  • What is Adoyen?
    Adoyen is real estate investment marketplace that connects investors with diverse real estate projects across the USA.
  • How do I get started
    Download the mobile app from the app store and complete the account creation workflow, to get started.
  • Who can use Adoyen
    Adoyen is available to everyone, accredited and non-accredited investors.
  • How to connect a bank account to Adoyen?
    Navigate to the settings page, then add payment methods, once you have provided the required information, we will verify your bank account information and inform you if its successful or otherwise. The bank account verification can take up to 3 days.
  • How do I connect a card to Adoyen?
    Navigate to the settings page, then add payment methods, once you have provided the required information, we will verify your Card information and you can start using your credit/debit card to invest in your favorite projects.
  • What type of real estate assets are available on Adoyen?
    We provide access to Commercial and Residential properties, for short and long term investments.
  • How much can I invest on Adoyen?
    You can invest in real estate project with as little as $25, our cap on the investment account depends on different variables, including; if the investor is accredited or non-accredited, the project capacity, and the regulator’s commission.
  • How are Adoyen properties selected and screened?
    Adoyen investment team and our algorithms pre-vet every property based upon its likelihood to deliver competitive returns through monthly passive income, and asset appreciation.
  • How does Adoyen make money?
    Adoyen received 5% of the return on investment (ROI) from the projects invested, and a 3% transaction fee from each transaction to and from an investors in-app wallet, to keep the company running and pay our payment providers.
  • What is the minimum investment amount?
    The minimum investment amount is $25
  • What happens when a property is sold?
    When a property is sold, if a user invested in the project, they will receive a share of the returns from the property based on the amount invested.
  • How can I make money on Adoyen?
    You can invest in long-term and short-term projects to make money passively though rent or from the result of the purchase of the property.
  • What's the difference between accredited and non-accredited investors?
    So, who is an accredited investor? The answer can be found in Rule 501 of Regulation D of the Securities and Exchange Commission (SEC). According to the SEC, an accredited investor is "a person who meets certain standards of wealth and sophistication." These standards are in place to protect investors from scams and fraudsters. There are two main ways to qualify as an accredited investor. The first is by earning an income of $200,000 or more (or $300,000 or more for joint incomes) for the past two years with the expectation that this income will continue. The second is by having a net worth of $1 million or more, either individually or jointly with a spouse. A non-accredited investor is thus anyone who does not meet the criteria outlined above. They do not meet the net worth or annual income requirements to be labelled as accredited by the SEC. As you may imagine, most people fall into this category. Since non-accredited investors are not as experienced in investing as are their accredited counterparts, the SEC closely monitors and regulates the sale of investment securities to non-accredited investors to help protect them from fraud and misrepresentations.
  • Will I have any responsibilities for managing the properties?
    No, all the projects provided on Adoyen are managed by our third party providers.
  • Are there any restrictions on how many shares I can own of one property
    No, there are no restrictions on how many shares you can own on one property, investors can own as many shares as the projects owners provide.
  • How are dividends distributed?
    Properties that have monthly profit will generate dividends that are distributed to the shareholders. Dividends are issued monthly to users who own the shares during the duration of the month. The funds will be automatically deposited into the Adoyen wallet.
  • Can I sell my shares anytime?
    The ability to sell shares depends on the types of projects invested in.
  • Are there any trading fees?
    The trading fees are commission free.
  • What type of risk is there when investing on Adoyen?
    All investments involve risk, including the possible loss of your principal investment. Past performance does not guarantee future results. Please carefully consider the investment objectives, risks, transaction costs, and other expenses related to an investment prior to deciding to invest. Monthly dividends and share price appreciation are not guaranteed.
  • Why do I need to provide personal information to Adoyen?
    We require your personal information to conform with the regulations, prepare tax statements, and determine the investors accreditation. The information is hidden from the public.
  • How does Adoyen keep my information safe?
    All Personal Identifiable Information (PII) are encrypted with the best state-of-the-art encryption algorithms. Personal information such as social security, investment information, and amount invested are hidden from the community.
  • Can I have more than one Adoyen account?
    No, you can only have one investment account per social security number.
  • What tax obligations do I have when investing on Adoyen?
    Adoyen is an investment platform, so your tax obligations are like investing in stocks. To start, you will invest your own after-tax dollars on Adoyen. Any realized gains are treated as taxable income. Unrealized gains are not taxable. Keep in mind that both dividends and selling shares for a gain may be taxable events.
  • What tax related documents will Adoyen send me?
    You will receive an email from Adoyen, with all necessary tax documents including your 1099 IRS forms every year for the previous year’s investment activities. Your documents can be utilized for your individual tax filing by showing your relevant gains or losses from Adoyen.
  • Who has legal ownership of the properties?
    When you purchase shares on Adoyen in either an initial or secondary offering, you are directly buying ownership in the individual series of a Series LLC that owns the asset.
  • How can I see passed orders?
    Follow theses steps: • Open the Adoyen app. • Navigate to the Wallet screen. • Select Show All You should see all your transactions segmented by the transaction type.
  • How long does it take to transfer funds to my Adoyen Wallet?
    If you are using a Bank account as the payment source, it can take up to 5 working days. However, if you are using a credit/debit card the amount would reflect on your in-app wallet immediately.
  • Can I cancel a trade?
    No, our trades are immutable and cannot be cancels once made.
  • How many times can I deposit funds each day into my Adoyen account?
    Currently, an investor can deposit funds into their wallet up to 3 times per day.
  • How do I reset my password?
    If you are logged in, you can reset your password from the account settings. If you can't remember your current password, contact the help center and we will help you reset your password. If you aren't logged in, you can use our forgot password workflow, which will send you a verification code to your email and provide you with the ability to change your password.
  • How do I contact customer support?
    You can contact support through the Adoyen app by following theses steps: • Open the Adoyen app. • Select the Messaging tab. • Navigate to Help Center user. • Start a new conversation while there. Currently our agents work during office hours, so if it’s passed office hours, we will reply to your message on the next business day. We appreciate your patience. General and FAQs sections are the same.
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